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Terms & Conditions



  • These shopping terms and conditions apply to all or any orders that you, the customer, place using www.phoolwa.com.
  • By choosing the "I accept The Terms & Conditions" checkbox you accept and confirm to be bound by these  shopping terms and conditions, the Privacy Statement and such alternative policies as we tend to advise you from time to time, which along constitute the whole agreement between us. Nothing in these  shopping terms and conditions affects your statutory rights, either as a shopper or otherwise.
  • By choosing the "I accept The Terms & Conditions" checkbox you confirm to receive registration, order status, email marketing and other communication from phoolwa.com.


  • All products listed on phoolwa.com, their descriptions, and their costs are subject to alter from time to time.
  • Although we shall do our best to make sure that the prices of the product are accurate, but error may occur.
  • In the event a product or service is listed at an incorrect price or with incorrect information as a result of typographical error, error in pricing or information received from Phoolwa's suppliers.
  • Purchase of a product on the website is subject to availability of stock.
  • Phoolwa  reserves the right, at any time, to modify, suspend, or discontinue the sale of any product or services either after informing the customer or all of a sudden., Phoolwa shall have the right, post the acceptance of any order, to decline or cancel the order, even if the order has been confirmed and/or you have been charged for such product or service.

  • If you have already paid the price for the order and Phoolwa cancels your order, in that case We will definitely refund the amount.
  • The product specifications (colour, weight, dimension etc.) mentioned with the product photos displayed are only approximate.
  • There could be a slight variation in the photos and the respective product.


  • When you make an order, you're making an offer to buy, and such an offer is subject to be accepted by us. Your receipt (email/SMS/push notification) of an order confirmation from us doesn't signify our acceptance of your order, nor will it constitute confirmation of our offer to sell. we reserve the right at any time, once receiving your order, to simply accept or decline or cancel your order (in whole or in part) for any reason. we might need extra verification or information before accepting any order. within the event of a purchase, you will be required to accurately give the recipient’s name and shipping address. 
  • We accept orders for products subject to availability.
  • If for any reason the things you ordered are no longer available, we shall contact you using the contact details you have provided during placing your order .
  • We might offer you an alternate item of equivalent quality and value if it is possible , or Cancel the item from your order and give you a full refund in respect of that item. or If we are unable to contact you or don't receive a response from you, we will process any remaining items on your order and refund you for the things we were unable to provide.
  • Since flower arrangements are hand-made, there could also be a small variation from the image shown. sometimes, substitution of flowers is important because of temporary and/or regional unavailability issues. each cake we provide is handcrafted and since every chef has his/her own method of baking and coming up with a cake, there may well be slight variation in the product in terms of design and dimension. sometimes, substitution of flavours/designs is important because of temporary and/or regional unavailability problems


  • When you place an order at phoolwa.com, we tend to collect certain personal and transnational info (e.g. name,address, Email address). For details on how we use this info, please go through our Privacy Statement.
  • To fulfill our obligations to you under these On-line shopping Terms and Conditions we communicate with you by e-mail and by posting notices on the website time to time. You confirm receiving communications from us electronically and that electronic communications will satisfy any legal requirement for communications which need to do in writing.
  • Same day orders are processed instantly, and typically can not be modified/cancelled.
  • However, just in case you wish to modify/cancel an order, you can reach us on +91 7782847384 (08:00 hours–20:00 hours, seven days a week). If the order has not been ready or isn't out for delivery, we'll try and modify/cancel the order for you. If the order has already been prepared/dispatched, it can not be cancelled/modified and you may be charged for the order.
  • In other cases of order modification/cancellation, please provide a minimum of 24 hours’ notice.